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Customer Loyalty Program Frequently Asked Questions

What do I need to do to qualify for the free product Auto-delivery order?

In order to qualify for the free product Auto-delivery order, you will need a minimum 30 QV active order on Auto-delivery, at least three (3) newly enrolled Customers (enrolled June 15, 2012, or later) who purchase product in a calendar month, and the total QV of the three or more new Customers must be at least three (3) times the QV of the product you have on your Auto-delivery order.

The amount of product you may earn is dependent on the amount of cumulative reward points the new customers purchase. For example, if your three new customers each purchase 60 reward points of product in a calendar month, you may receive 60 reward points of product free, if your Auto-delivery is 60 reward points or less. Please see the Official Rules for additional examples.

I have Brand Partners in my downline who are earning their free Auto-Delivery order. Do those free orders count toward cycle volume?

No, free orders only count for personal volume and do not count for cycle volume.

I am a Canadian Brand Partner. Do I need an Auto-delivery to earn the free product?

Yes, although Auto-Delivery is optional for Canadian Brand Partners to earn commissions, in order to participate in this Program, you need a minimum 30 QV Auto-delivery on file.

I have three new Customers (enrolled June 15 or later) who placed product orders this month. When will I receive my free Auto-delivery order?

Your free product Auto-delivery order will process next month on your scheduled processing date.

For example, if you met the qualifications in July, you will receive your first free Auto-delivery order in August.

I enrolled three Customers last month and they are purchasing product again this month. Will their orders count toward my free product Auto-delivery?

Any Customers you enrolled after June 15 will count toward your free product in a given month until they stop ordering, or if they are also receiving the products free.

Do I need to place an order in the current month to qualify for the free Auto-delivery order for the following month?

As long as you have a 30 reward point minimum Auto-delivery order on file, and you have enrolled three (3) new Customers after June 15, 2012, you may be eligible to earn the free product Auto-delivery.

If I qualify for a free Auto-delivery order, do I need to pay tax and shipping?

Yes, to receive the free product you will need to pay the tax and shipping on the order at the time the order is processed.

Will I receive the Fast Start Bonus on the first order of Customers I enroll?

No, to compensate for the product cost of the free Auto-delivery order, the commissionable volume from product orders of new Customers (enrolled July 1 or later) will be reduced and will not pay Fast Start Bonuses.

Will the Customers I enroll also count toward the new enrollments for the Frenzy and Double Frenzy Bonus?

Yes, the Customers you enroll will count toward the Frenzy and/or Double Frenzy Bonus as long as the Customer's order and Auto-delivery meet the requirements for the Frenzy and/or Double Frenzy Bonus. Click here for more details about the Frenzy and Double Frenzy Bonus requirements.

Will the volume from new Customer orders count toward Momentum volume?

Yes, Customer orders that are on Auto-delivery will count toward your Momentum volume.

If I qualify to receive free product, can that Auto-delivery be mailed separately from my Auto-delivery order?

No, the free product is only rewarded as an Auto-delivery order, not a one-time order.

If I have more than one Auto-delivery base order on file and I qualify for free product, which Auto-delivery base order will be free?

Our system will look for the first Auto-delivery base order that generates; if this Auto-delivery matches or is lower than the free volume amount earned, it will go out as the free product order.

For example: If you have two Auto-delivery orders, one consisting of 60 reward points and the other 120 reward points, and you have three (3) eligible Customers who purchase a cumulative amount of 180, you will receive the 60 reward point Auto-delivery because you will only be qualified for 60 reward points of free product.

When will I know that I have qualified to receive free product?

Our systems will update qualification status daily and will determine the final results after midnight (Arizona time) on the last day of each month. Based on the information found, the system will determine the amount of free product you shall receive.

Please note that if Customer orders are returned or cancelled prior to your Auto-delivery processing, adjustments may be made, which could change your qualification to receive free product and/or the amount of free product you are able to receive.

If one of my personally enrolled new Customers meet the requirements to receive his/her Auto-delivery product order for free, will they still count as one of my three personally enrolled Customers?

No, Customers who are qualified to get their product free will not count as one of your three. It is your responsibility to be aware of the potential qualification of your Customers and should consider having more than three Customers who actively purchase product.

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